Terms & Conditions

2.1. Ticket Purchasing Process

Tickets can be purchased:

• Online, through the official Sensorica website, by reserving your preferred time slot.
• Online, through authorised partners (where applicable).
• On site, by cash or card.

2.2. Ticket Validity

The ticket is valid on the day booked, until Sensorica closes on that day, and permits a single entry. The maximum visit duration is 1 hour, counted from the moment you enter the space, not from the start of the booked time slot.

The time slot selected at the moment of purchase guarantees entry at the reserved time, with a margin of 15 minutes before or after the scheduled time. Time slots are scheduled every 60 minutes.

On the same day you may also enter at an hour other than the one reserved, subject to the capacity available at that moment: entry is granted as spaces free up, in order of arrival, and is not guaranteed. The ticket cannot be used on a later day than the one booked; arriving on an earlier day Sensorica is open may be possible if you ask staff, subject to available capacity.

Group bookings (15+ people) are an exception to the preceding paragraphs: the group is expected at the time booked, and its seats are held for that slot only. We recommend arriving about 10 minutes early so the whole group can enter together. To change the time, contact Sensorica in advance.

Tickets with no reserved time slot (gift tickets and vouchers) are also an exception: they are valid on any day Sensorica is open, until the validity date printed on the ticket, subject to available capacity.

2.3. Arrival Without a Purchased Ticket

Visitors who arrive on site without a purchased ticket are not guaranteed access. Access will depend on available capacity, and visitors may have to wait for the next available time slot.

2.4. Refund and Transfer Policies

In accordance with Law no. 105-XV of 13 March 2013 on consumer protection, the Buyer has the right to return a purchased product/item for certain reasons within 14 days of the payment date. Funds are returned to the card used for the purchase. Tickets whose visit date and time have expired, or tickets that have already been scanned/validated at entry, cannot be exchanged or returned, in accordance with Annex no. 2 of Government Decision no. 1465 of 08.12.2003, as amended by Government Decision no. 1188 of 02.11.2007. Company contact in case of return: +373 61 008 014. Processing time for a return request: 14 days. Return conditions: to initiate a return, first contact us by phone at 061008014. The return request must then be sent to info@sensorica.md at least 12 hours before the date and time of the visit scheduled on the ticket. The amount will be refunded to the same bank card used for the purchase.

Transferring a ticket. The ticket is a bearer instrument: at the entrance we check only the QR code, not the holder's identity. You may give or pass your ticket to another person, who may use it on the same terms, without notifying us in advance. A transfer does not change the booked day or time slot and does not extend the ticket's validity. The contact details remain those of the buyer, and any refund is still made to the card used for the purchase.

2.5. Age Restrictions and Guidelines

Sensorica has no age restrictions for visitors. Children under 12 must be accompanied by an adult at all times to ensure their safety and the protection of the exhibitions.

3.1. Expected Visitor Behaviour

Visitors are encouraged to explore and enjoy the Sensorica space while following all posted instructions and staff guidance. All interactive installations and exhibits must be used only in the manner indicated.

3.2. Prohibition of Disruptive Behaviour

Loud noises, running or any other behaviour that may disturb other visitors or disrupt the experience are strictly prohibited. Visitors must refrain from any actions that may damage the installations or compromise the safety of the location.

3.3. Guidelines for Interacting with the Installations

The interactive installations are designed to be used through specified methods, such as sensors or other indicated forms of interaction. Visitors must not touch, move or handle:

• Projectors, speakers, sensors, cables or any other technical equipment installed at the location.
• Non-interactive exhibit elements, unless explicitly permitted.

3.4. Respect for Other Visitors and Staff

All visitors must show respect and courtesy towards other guests and towards Sensorica staff. Any form of verbal or physical harassment, inappropriate behaviour or failure to follow staff instructions will not be tolerated.

3.5. Enforcement of the Code of Conduct

Sensorica reserves the right to ask any individual or group to leave the premises without a refund in the event of non-compliance with the Code of Conduct. These rules are established to protect visitors, staff and the installations.

4.1. Notice Regarding Sensory Effects

The Sensorica space uses strobe lights, intense projections, loud sounds and other sensory effects as part of the immersive experience. These effects may not be suitable for people with certain medical conditions, such as photosensitive epilepsy, vertigo or sensory sensitivities. Visitors are advised to assess their tolerance to these elements before taking part.

4.2. Recommendations for Visitors with Medical Conditions

If you have a medical condition that could be affected by sensory effects, consult a healthcare professional before visiting the Sensorica space. Visitors who experience discomfort during the visit must immediately alert a member of staff.

4.3. Emergency Procedures and Evacuation Plans

In the event of an emergency, visitors must follow staff instructions and move calmly towards the nearest designated exit.

5.1. Prohibition of Food, Drinks, Smoking and Vaping

Consuming food and drinks is not permitted inside the space. Smoking, including the use of vaping devices or IQOS, is strictly prohibited.

5.2. Restrictions on Bags, Strollers and Sharp Objects

Large bags, strollers and sharp objects are not permitted in the exhibition areas for safety reasons. Visitors with small to medium-sized bags may use the designated storage area at the location. Sensorica is not responsible for items lost or stolen from the storage area; visitors are encouraged to secure their belongings.

5.3. Photography and Filming Guidelines

Photography and filming are permitted for personal use only, subject to the following rules: the use of flash is prohibited in order to protect the integrity of the exhibits and the comfort of other visitors. Equipment such as tripods or external lighting is not permitted without prior authorisation. Professional photography or filming is strictly prohibited during regular visits. Such activities must be booked separately by contacting the administration or using the support number available on the website.

6.1. Waiver of Liability for Accidents or Injuries

Visitors are responsible for their own safety and must follow the rules and guidelines set out in this document. The Sensorica space is not responsible for accidents or injuries caused by non-compliance with the rules or by reckless behaviour.

6.2. Limitation of Liability for Sensory Effects

Sensorica exhibitions include lights, sounds and other sensory effects that may not be suitable for all visitors. The Sensorica space is not responsible for sensory overload, discomfort or medical reactions caused by these effects. Visitors with pre-existing conditions must assess their own suitability before entering.

6.3. Acceptance of Risks

The interactive installations are designed for safe use, but visitors acknowledge that participation involves inherent risks, including minor physical contact with other participants and unexpected sensory triggers. By entering the space, visitors accept these risks and undertake to follow all posted instructions and staff guidance in order to minimise any issues.

7.1. Copyright and Ownership

All content within Sensorica, including exhibitions, installations, projections, designs and audiovisual elements, is the exclusive property of Sensorica or its licensors and is protected by intellectual property laws. Visitors are not permitted to copy, reproduce, distribute or otherwise use any part of the exhibitions without Sensorica’s prior written consent.

7.2. Restrictions on Commercial Use

Photography and filming are permitted for personal use only. Any content captured within Sensorica may not be used for commercial purposes, including advertising, publication or resale, without explicit permission. Unauthorised commercial use of photographs, videos or recordings may result in legal action.

9.1. Policy for Cancellations or Rescheduling

Unforeseen Circumstances: Sensorica reserves the right to cancel or reschedule visits due to unforeseen circumstances, including but not limited to maintenance, technical issues, emergencies or adverse weather conditions. In such cases, affected visitors will be promptly notified using the contact information provided during ticket purchase. Visitors may choose to reschedule their visit to a later date or time slot, or request a full refund if rescheduling is not possible. Visitor-Initiated Changes: Tickets booked online may be refunded in accordance with the policy described in Section 2.4.

9.2. Right to Refuse Entry or Remove Visitors

Sensorica reserves the right to refuse entry or remove visitors from the premises without a refund if they: violate the Code of Conduct (Section 3), engage in disruptive, unsafe or disrespectful behaviour, or refuse to follow staff instructions or posted rules.